Effective Date: 10th May 2025

Welcome to Petea Innovation. By accessing or using our website (www.peteainnovation.com), you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our services.

1. Overview

Petea Innovation (“we”, “our”, “us”) operates an eCommerce platform offering products for sale. By using our site, you agree to these terms, our Privacy Policy, and any other policies posted on the website.

2. Eligibility

You must be at least 18 years old or have permission from a legal guardian to use this site. By using our site, you confirm that you meet this requirement.

3. Account Registration

To access certain features, you may be required to register an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account and password.

4. Product Information & Availability

We strive to ensure that all product details, prices, and images are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. Product availability is not guaranteed.

5. Orders & Payments

By placing an order, you agree to provide valid payment details and authorize us to charge the total amount. All prices are listed in MYR (Malaysian Ringgit) unless otherwise stated. We reserve the right to refuse or cancel orders at our discretion.

6. Shipping & Delivery

We will make reasonable efforts to deliver products in a timely manner. Delivery times may vary based on location and product availability. You will be responsible for any shipping fees unless otherwise stated during checkout.

7. Refunds & Exchanges

All sales are final. Petea Innovation does not offer refunds or exchanges for change of mind or preference. Please review our full Sales & Refund Policy for warranty-related service.

8. Intellectual Property

All content on this site, including logos, images, product descriptions, graphics, and text, are the property of Petea Innovation and may not be used or reproduced without written permission.

9. User Conduct

You agree not to use the site for any unlawful purpose, including but not limited to:

• Violating local, state, or international laws

• Infringing on intellectual property

• Transmitting harmful software or viruses

• Attempting to gain unauthorized access to our systems

10. Limitation of Liability

Petea Innovation shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or the purchase of products from us.

11. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Continued use of the website after changes indicates your acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of Malaysia. Any disputes will be resolved in Malaysian courts.

13. Contact Us

For any questions regarding these Terms of Use, you may contact us at:

Email: hello@petea.my